Privacy Policy

Last updated: September 23, 2026

AURIA PETS places particular importance on the protection of your personal data.

This Privacy Policy explains what data may be collected when you use the auriapets.fr website, place an order, or use AURIA PETS digital services, as well as the reasons for their processing and the rights you have.

1. Data Controller

The controller of personal data is:

Pauline PARDO – Sole Proprietorship (EI)
Trade name: AURIA PETS
SIREN: 933 634 230
Address: 69 rue de la Libération, 69780 Mions, France
E-mail: contact@auriapets.fr

For any questions regarding your personal data or to exercise your rights, you can contact us at this e-mail address.

2. Data that may be collected

Depending on your use of the Site and AURIA PETS services, different categories of data may be processed.

Order-related data

When you place an order, we may process, in particular:

  • your first and last name;
  • your postal address;
  • your e-mail address;
  • your phone number when provided;
  • your billing and shipping address;
  • the products ordered;
  • the amount and history of your orders;
  • information necessary for tracking, delivery, returns, and after-sales service.

Payments are processed by secure payment providers. AURIA PETS does not have access to your full credit card details.

Data linked to the AURIA PETS account

When you create or use an AURIA PETS account, we may process, in particular:

  • your identity;
  • your contact details;
  • information necessary for authentication and account management;
  • the AURIA PETS products associated with your account;
  • settings and preferences related to the service.

Data related to animal or object profiles

Depending on the product used, you may provide various information concerning your animal or object, for example:

  • name or profile identification;
  • photograph;
  • characteristics of the animal or object;
  • information you choose to make visible during a scan;
  • contact details of persons to reach;
  • tracking or care information concerning an animal when this feature is offered.

Information concerning an animal does not necessarily constitute personal data in itself. However, it may become linked to a person when associated with the account or contact details of its owner.

If you provide the contact details of another person, for example an emergency contact or a person temporarily in charge of the animal, it is your responsibility to ensure that this person has been informed of this use of their contact information.

3. Data collected during a scan

When an AURIA PETS product is scanned via its QR Code or used via its NFC chip, certain technical data may be processed to allow the service to function, in particular:

  • the identifier of the scanned product;
  • the date and time of the scan;
  • certain technical information related to the device or connection;
  • information necessary for abuse prevention and service security.

Scan location

A location may also be transmitted when the person performing the scan chooses to authorize the sharing of their position.

AURIA PETS does not perform permanent or real-time GPS tracking of the animal or object.

The location potentially communicated corresponds to the position associated with the scan and may have variable accuracy depending on the device, network, and granted permissions.

Geolocation data constitutes personal data when it allows for the direct or indirect identification of a person and therefore requires clear information about its use.

4. Purposes and legal bases for processing

Personal data is used only when a legal basis allows for its processing.

Order management, payments, deliveries, returns, and customer service
Legal basis: performance of the contract concluded with the Customer.

Account creation, product activation, and provision of AURIA PETS features
Legal basis: performance of the contract and provision of the requested service.

Management of accounting, tax, and legal obligations
Legal basis: legal obligation.

Service security, prevention of abuse, fraud attempts, and abnormally repeated scans
Legal basis: legitimate interest of AURIA PETS to ensure the security of its service and its users.

Voluntary sharing of location during a scan
Legal basis: consent or authorization expressed by the data subject when they choose to use this feature.

Sending newsletters and commercial communications when consent is required
Legal basis: consent.

Cookies or trackers not strictly necessary
Legal basis: consent.

The legal basis must be adapted to each purpose of processing and brought to the attention of the individuals concerned.

5. Recipients of the data

Your data is accessible only to the persons and service providers who need it to ensure the operation of AURIA PETS.

Depending on the services used, it may be communicated in particular:

  • to Shopify, for hosting and operating the online store;
  • to payment providers, in particular PayPal and credit card payment providers;
  • to carriers, in particular La Poste, for shipping orders;
  • to technical service providers necessary for the operation of the AURIA PETS application and service;
  • to hosting, database, e-mail, or SMS sending service providers;
  • to providers in charge of security, fraud prevention, or technical maintenance;
  • to legally authorized authorities when the law requires it.

AURIA PETS does not sell your personal data to third parties.

Shopify itself processes certain data related to consumers using stores and services powered by its platform.

6. Retention periods

Data is only kept for the duration necessary for the purposes for which it was collected, and may then be archived when the law requires it.

Mainly:

  • data related to an account and the AURIA PETS service is kept for the duration necessary for the provision of the service and account management;
  • when an account is deleted, data that is no longer necessary is deleted or anonymized, subject to legal retention obligations;
  • data necessary for order management and invoicing may be archived during the periods imposed by accounting and tax obligations;
  • invoices and accounting documents must in particular be kept for 10 years;
  • data used for commercial prospecting purposes may be kept during the commercial relationship and then, in principle, for 3 years from the end of this relationship or the last relevant contact;
  • technical data and security logs are kept for a duration proportional to their purpose of security and abuse prevention.

When no specific legal duration is imposed, AURIA PETS determines a duration proportional to the pursued purpose and ensures that it does not keep data indefinitely.

7. Newsletter and commercial communications

When you subscribe to the AURIA PETS newsletter, your e-mail address may be used to send you in particular:

  • AURIA PETS news;
  • launches and new products;
  • commercial offers;
  • information and advice related to products and services.

You can withdraw your consent at any time by using the unsubscribe link appearing in the communications or by contacting us at:

contact@auriapets.fr

The withdrawal of consent does not affect the lawfulness of processing carried out prior to it.

8. Cookies and other trackers

The Site uses cookies and other technologies necessary for its operation.

Some trackers are essential, in particular to allow:

  • navigation on the Site;
  • cart management;
  • authentication;
  • securing the Site;
  • or the recording of certain choices.

Other trackers, in particular those related to audience measurement, advertising, or certain third-party features, may require your consent.

When consent is required, no concerned tracker must be deposited before your agreement.

You must be able to accept, refuse, or withdraw your consent just as easily. The CNIL generally considers that keeping the user's choice for about 6 months constitutes good practice.

You can modify your preferences from the cookie management tool offered on the Site.

9. Data transfers outside the European Union

Certain service providers used by AURIA PETS may be established or process data outside the European Economic Area.

When such transfers occur, they must be governed in accordance with the GDPR using the protection mechanisms provided by the applicable regulation.

Shopify, in particular, uses international infrastructure and service providers and publishes its own information regarding privacy and data transfers.

10. Data security

AURIA PETS implements technical and organizational measures intended to preserve the security and confidentiality of data.

These measures may include in particular:

  • access controls;
  • authentication mechanisms;
  • measures for preventing abusive scans or alerts;
  • technical limitations in case of abnormal behaviors;
  • backups and system security measures.

Since no transmission or computer infrastructure can be guaranteed as absolutely foolproof, AURIA PETS adapts its security measures to the identified risks and the evolution of technologies.

11. Your rights

In accordance with the applicable regulation, you can, depending on your situation, exercise in particular:

  • your right of access to your data;
  • your right of rectification;
  • your right to erasure;
  • your right to restriction of processing;
  • your right to object;
  • your right to portability when the conditions are met;
  • your right to withdraw your consent at any time when processing is based on it.

To exercise your rights:

contact@auriapets.fr

AURIA PETS may request additional information only when necessary to verify the identity of the person making the request.

You also have the right to lodge a complaint with the Commission nationale de l’informatique et des libertés (CNIL). The possibility of exercising these rights and filing a complaint with the CNIL is part of the information that must be provided to the individuals concerned.

12. Account deletion

You can request the deletion of your AURIA PETS account and the data associated with it.

Account deletion may result in the deactivation of profiles and features associated with the concerned products.

Some data may nevertheless be kept in archiving when a legal obligation requires it or when it is necessary for the establishment, exercise, or defense of legal claims.

13. Modification of the Privacy Policy

This Privacy Policy may evolve in order to take into account in particular:

  • new features;
  • technical modifications;
  • new service providers;
  • or legal or regulatory developments.

The applicable version is the one published on the Site with its last update date.

When modifications have a significant impact on how personal data is processed, the concerned users may be informed by an appropriate means.

14. Contact

For any question regarding this Privacy Policy or the processing of your personal data:

AURIA PETS
contact@auriapets.fr